How your order reaches you.

Section 1

Where we ship

Sombre currently ships within Hong Kong only.

We are not able to accept orders for delivery outside Hong Kong at this time. The country field at checkout is fixed to Hong Kong for this reason.

Section 2

Delivery charge

Delivery is a flat HK$50 per order, regardless of how many items you buy.

The delivery charge is shown separately in your order summary before you pay, and again on the Stripe payment page.

All prices on this site are in Hong Kong Dollars (HKD).

Section 3

Processing time

Orders are usually prepared for dispatch within 3 to 7 business days after payment is confirmed.

Processing may take longer during weekends, public holidays, promotions, or periods of high order volume.

Section 4

Delivery time

Once dispatched, orders usually arrive within 2 to 5 business days, depending on the carrier and destination.

Orders are delivered by a suitable local courier selected based on the destination, parcel requirements, and service availability. Tracking details will be provided after dispatch.

Delivery times are estimates. Weather, public holidays, and courier delays can affect them.

Section 5

Delivery address

Please check your address carefully before paying. We dispatch to the address you enter at checkout.

If an order is returned to us because the address was incomplete or incorrect, we may need to charge delivery again to resend it.

If you notice a mistake in your address, contact us as soon as possible and we will try to correct it before dispatch.

Section 6

Lost or damaged parcels

If your parcel arrives damaged, keep the packaging and contact us with photographs so we can help.

If your parcel has not arrived well beyond the estimated delivery time, contact us at support@sombrebeauty.com and we will follow it up with the courier.

Section 7

Items that become unavailable

Stock is checked when you pay. In rare cases an item may sell out between your payment and our confirmation.

If we cannot fulfil an order after payment, we refund it to the original payment method. We will contact you when this happens.